Refund Policy

1. Overview

GImgPlay uses a prepaid credit model. This policy explains when credits or payments may be refunded.

2. Automatic refunds for failed generations

If an image generation or edit fails, any credits charged for that operation are automatically returned to your balance. You never pay for a failed result.

3. Unused credit packs

Credit packs are one-time purchases and credits never expire. If you believe a purchase was made in error (for example, a duplicate order), contact support within 14 days of the transaction and we will review the request.

4. Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved faster directly.

5. Changes

We may update this policy from time to time. The effective date below always reflects the current version.